The practices of the London Gatwick office are completely and utterly fraudulent. I write this review so others can be armed with information and well prepared not be defrauded by this specific Europcar office of London Gatwick airport. I rented a car on the 30th August with no additional insurance protection to cover the excess because it was already covered on my credit card insurance. I communicated this to the representative who then included medium protection on the package and completely disregarded my verbal request. He asked me to sign the back of the page which I did as it was left completely blank without any additions. After the rental had ended I recognised I had been charged extra on my credit card although there was no follow up email from Europcar to inform of any of the charges (although my email was clearly included on the agreement). I called the office and to my shock they forwarded through the back page agreement which now had handwritten additions of the medium protection package.Europcar, let’s be clear, this is complete and blatant fraud to change a document after it has been signed! Not only this, but I was also charged for 7 days of insurance even though the rental lasted for only 5 days! See photos on Google Review of Europcar London Gatwick for confirmation of this. This rental finally cost me almost triple the price that what was originally agreed in the initial reservation.Therefore, I advise anyone attending the Europcar Gatwick office to follow these recommendations: 1. Record your conversation on your phone with any attendant at this office. If the attendant complains or refuses then point them to this review and ask to speak with their manager.2. Ensure that the attendant countersigns any documents in front of you before leaving the counter. If the signature looks similar to the one I have posted on the Google review then I advise requesting a manager or another attendant to complete the rental agreement.3. Cross out any inclusions that are not agreed to and take a photo of the main rental agreement and the back page that list additions so it can’t be changed afterwards.4. Finally, please post your review of this office so that others can be informed of this fraudulent behaviour, and the individual perpetrators are held accountable.Europcar: If this review means that customer check-in at the Gatwick office takes far longer than any other office then you only have yourselves to blame. I have called customer service on multiple occasions with no action being taken. I have also sent multiple emails that all have been ignored now for over 3 months, which is well over the cited 7-10 days reply time that is promised. You will find the ignored case number as #21259873. I request that a refund be issued for these unauthorised charges and that this fraudulent behaviour of Europcar staff is prevented from occurring any further, especially by the individual that signed this document. If you want to show any endeavour to remain a reputable company then I expect a prompt reply to this review via my email which you have on file. My previous experiences with Europcar have all been positive but this is appalling. It is also worth checking that in all my other rentals I have never requested insurance and I never will. Please check your records to confirm this.
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