I rented a car through Europcar on Goldcar, and the voucher I received described conditions that were completely false. It stated that I could leave a deposit instead of using a credit card. However, upon arrival at Goldcar Portugal, I was informed that they do not accept deposits under any circumstances. This was the first misleading claim.Additionally, the voucher indicated that renting a device for automatic payment on highway tolls was optional. Again, this was false. According to the staff at the Goldcar counter, the toll payment device is mandatory, not optional as stated in the voucher.Due to these inaccuracies and misleading representations on Europcar’s voucher, I was unable to use the service as it would have incurred significantly higher costs than initially quoted.I wrote an email complaint to Europcar, clearly outlining how the service they sold me was misrepresented and requesting a refund. After an unacceptable delay of eight weeks, I received a dismissive, generic response that completely ignored the reason of my complaint, simply stating that no refund would be issued because the voucher was not used. This completely missed the issue: I did not use the voucher because of the false terms Europcar provided.I responded to this inadequate reply, requesting a proper analysis of my complaint. Four months have now passed, and I have yet to receive any follow-up or resolution.Ironically, when I submitted a negative review on Europcar’s customer satisfaction survey, I was contacted multiple times the same afternoon. Unfortunately, this was futile as the representatives could not address my complaint, citing it as a matter for a different department.
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