Europcar UK is a fraud. They charge for the same scratch multiple times, there is no evidence at the paperwork, if you ask them, they would come with an internal ruler showing what size of scratch or dent is allowed and where but if you go to the terms and conditions, there is no such a thing like 'a damage size allowance' on regular cars. Scratch on the wheels were on the photos before and after, they sent me bill 521 gbp for scratch on 2 wheels. Car returned in August 2024, invoice came in Oct/Nov 2024, I have dispute, as on 18/Dec still not resolved. Also, I have another contract with them, where a car had a sticker it has been cleaned but in fact there were spiders nets on multiple areas, not cleaned at all, screenwash was completelly dry, with multiple scratches all over and without any evidence in paperwork. The car was in unsafe condition. We phoned multiple times, sent emails, with official letter and photos attached, without any answer or solution. It has been since August 2024, till Dec 2024 still open case, no answer. On the other hand they want to send my 'unpaid invoice 521 for their damages' to solicitors. When I sent an email with photos, they replied I have not sent the correct photos, etc. I am preparing official complain to inform car rental regulators. I have rented cars with turo, I have 5* reviews, also with alamo and others. From what I tried, just europcar is a massive scam.
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