Please people be careful with this company (I used the Wolverhampton branch). I hired a car on Friday 15th November till the Monday 18th of November for a holiday I was going on. The guy at the counter (Chris) did the paperwork and told me not to worry if I couldn't get back early Monday as they knew I had a 3-4 hr d I've back. On the Monday I got back to the branch around 2:30pm the same guy was there again on the computer he took the keys and said don't worry I'll check it back in for you. This all seemed fine until I was expecting my deposit back. I had the full amount to hire the car pending in my bank (hire & deposit) when all of a sudden it came out of pending and all I got back for my deposit was just over £20. I knew this was wrong as I filled the tank back up before dropping her car off. I knew I was owed around £250. When It didn't go in when I thought it would, I got in touch with them about it (which is also a near impossible task as they never seem to answer their phones it took ages). I was told then that because the car was late back they had taken an extra day off us. We told them the car was returned in plenty of time and what we were told at the desk. After some back and forth calls this Chris admitted he booked it in late and he had to fill in a form to get the money back and it would be sorted as it was his mistake. Ok I thought it's been sorted so waited again. It got to the 28th of November still no money back again I contacted them and was told the form was sent off now it's down to head office to approve it. I then took it upon myself to ring head office the person was rude and said that what I'd had back (£20 previously) was all I was getting and that's it. Now I'm mad 😡 I tried the branch again and after a lot of back and forth again was told now the office definitely have the paperwork and it just needs to clear and go into my bank. It is now the 9th December they have had my money for nearly a month, they are gaining interest on it and I'm out of pocket. I need the money back as it's Christmas and it will help. I really feel like they are taking me for a fool and they have really taken the P*** . Again trying to get in touch with them to no avail no one answering my calls please people if u can use another company or make sure when you take the car back that it's checked straight back in or you will have the same problem as me 😡😡😡
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