I recently dealt with Mariam at Heathrow, whilst she did offer me more expensive cars initially (which aligns with other reviews) i did very clearly explain i could not afford and she went out of her way to accommodate me at very short notice and much sooner than my allocated pick up time. Mariam was lovely and if you are lucky enough to get her i am sure you will have a very pleasant experience. I will use Europcar again as the check in and check back process was without fault and i received an extremely nice car. Thanks Mariam, i really appreciated your effort.
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