I had a very frustrating experience with Europcar car rental company in Salzberg airport and poor support service from UK team too. When I returned the car at their centre in Salzburg airport, I was explicitly told that there were no additional payments to be made. However, I was shocked to later see that I was charged nearly €200 for cleaning, despite the fact that I had thoroughly cleaned the car before returning it and there was no mention or in the contract about any cleaning charges.What made the situation even worse was that they didn't inspect the car in my presence, even though I specifically requested it. It felt like they took advantage of the situation and slapped on an unfair charge without any justification.It’s incredibly frustrating when a company gives you false assurances and then tries to impose arbitrary fees without transparency or accountability. I won’t be using this rental service again and would advise others to be very cautious before renting from Europcar & contact your credit card company after the rental return to put a block on Europcar before they steal your money.
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