Just hired a van for 24hrs from the Southampton branch. On collecting the vehicle it was filthy dirty inside and out for which the staff member apologised,, explaining they were short staffed.Just received my final invoice to see I have been charged an additional £114 on top of the original £66 hire, for apparently an additional 559 miles above the 250 allowance. I covered a total of 108 miles in the 24hr hire, so not sure where they have recorded 809 miles from ?Just spoken to their customer service advisor and they will investigate this over the next 3-5 working days, including vehicle tracking information which will clearly show their mistake.In the meantime they get to hold onto my money !!CHECK YOUR VEHICLE CAREFULLY BEFORE YOUR HIRE AND BACK IN AGAIN.
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