The staff behind the counter managed to convince me that the insurance I had pre-purchased was not adequate and that for an additional £21 I would be sufficiently covered. needless to say that he neglected to inform me that the £21 did not include tax, and was a daily rate. I realized this once the purchase had already gone through, I tried to cancel it but they weren't interested in helping me after I had handed over my money. My complaint was ignored for two weeks before they sent me a canned response that the signature on the document was binding and this eliminated the possibility of a refund. I am now in the process of filing a complaint with an external regulatory body over their dishonest sales techniques. I ended up paying for unnecessary insurance that cost more than 150% of the car rental itself. No one would agree to this. Please be careful of this company's deceptive sales techniques, don't let them convince you that you need to give them more than you already have. Don't sign anything unless you're certain you understand what they are telling you. And be aware that you will likely not receive help from this company once they have received your money.UPDATE following the below response - Europcar has flatly denied my request for an investigation or a refund, requiring me to escalate the issue to a third party. I will never use this company again.
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