I have booked a car, Reservation number: 1182274307 from 15 to 22 November 2024 through the website. On my arrival at Stansted, at the Europcar counter, the clerk, John, deceived me when he proposed an UPGRADE because the car as ordered was not available and suggested an upgrade to a Mercedes which I firmly refused then he strongly recommended to take a Toyota Hybrid with only a small contribution of only £30 in addition to my payment that I already made.Having no other choice, I accepted an extra total charge of £30. He rushed me to sign the so called standard form and directed me to take the car as there was another client behind me.A few day later I received the mail with a very unfortunate surprise, I was charged £30 + Vat for an extra total of £299,88. That added to my paid booking for a Citroen C3 Aircross makes a total of 463,49 (this makes the daily rate £66,21)!! This is a scam. Please note that a Mercedes from Europcar starts around 34/35£ a day. I wonder what car costs around £66 /day!!! This is scam and the company refused to review the complaint. I strongly suggest to avoid accepting any upgrade from this company as they will in some way they will trick or deceive you. Never again Europcar. And it is pointless to contact your customer service, as I did immediately after two days of rent and again twice after I returned the vehicle. Always the same reply which obviously invites me to contact and recontact the “useless” customer service.
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