When picking up my rental car, I was repeatedly pressured to accept additional options, even though I was already fully insured through Sunny Cars, their partner company. Despite my clear refusal, I was still charged an additional €437.80 for an unnecessary extra insurance = one extra car. Customer service (which did respond in a timely manner, so that was great) refuses to take responsibility and shows no sign of improving this process among its staff. This is outright deception and damages trust in Europcar. Sorry but not recommended!
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