I hired a car from 31/10-04/11/2024. Pick up was smooth but I should have insisted the agent noted the marks & scrapes on the car. There was 3 listed on the form and I was told to check the car before leaving. I did and I advised agent that there were more marks on the car. He told me to email them in, he did not come out and sign them off. I emailed the marks/crapes in together with photos. On my return the agent checked the car and then told me that there was a fresh scrape on the alloy. I had to go down on my hands and knees to see it. I advised him that I did not do this. As the shuttle bus was waiting for me I left immediately, Within an hour 189.99€ + 18.88€ was charged to my card. I asked for the science behind the comment 'it looks fresh". I can only describe it as an appalling customer service. I felt I was scammed/ set up by Europcar.
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