I had an incident during my rental and reported the incident straight away. On returning the vehicle they said they would send me an invoice for the damage/excess. I had 3rd party insurance so just have the standard excess of 1600GBP with Europcar. I have been waiting over 2 months for the invoice and have emailed and called many times and been told that they are still investigating the incident and that they will let us know. With a deadline for claiming with the 3rd party insurance, they are causing unnecessary stress and complication for a straightforward incident.
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