Since 1980, I have escorted thousands of people around Europe, and I still do so today. Over the years, I've used Avis, SIXT, National, Hertz, Enterprise, Sureprice, Auto Union, Budget, and Alamo, and every company has consistently been above board and treated me as expected. Only Europcar has acted dishonestly and disreputablely.EUROPCAR made three unauthorized charges on my credit card: $894.41, $53.57, and $63.90. I returned the car with a full tank of gas, no damage, and clean. I rented the car through CHASE using points and my credit card. I contacted Europcar. They never explained what the chargers were for but eventually offered a refund IF I paid another unexplained change! Chase offered a partial refund but claimed they could not get me a full refund because EUROPCAR said I authorized the additional charges.I regret not researching the company and other customers' difficulties with EUROPCAR's fees and additional charges. $894.41 may seem like a small amount of money to some, but theft is theft. Until EUROPCAR refunds my money and corrects their error, I will let everyone know on my tours and future travels and urge everyone renting cars to avoid this company.
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