*** Edit - I escalated this complaint through some of my own channels and eventually europcar agreed to refund me on a mutual basis. So I am glad it’s fixed now, just caused a lot of stress on the way. - ***I had a Europcar rental for three months while my Mercedes was being repaired, and the experience was abysmal from start to finish. The car was delivered with only 3/4 of a tank of fuel, despite their policy stating it should arrive with a full tank, yet I was still charged for fuel I didn’t use. When it came to collection, they left the car in my driveway for over a week and then gave me just two hours’ notice while I was 800 miles away on business. I had to scramble to get my brother to drive 60 miles round trip to hand over the keys.Despite these massive inconveniences and their lack of professionalism, Europcar has shown no interest in addressing my concerns or resolving these unfair charges. They expect customers to bend over backward for their mistakes while offering no accountability or goodwill in return. I’ll never use Europcar again and would strongly advise others to avoid them.
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