Further to my other review I now have their collections team demanding £54.80, from an invoice that is basically borderline fraudulent!I cannot speak to the branch in Swindon as they do not answer their phone line. I state DO NOT USE this company under any circumstances they either do not know what they are doing or are just untrustworthy full stop.5 days for branch to investigate customer services give them is up and now £250 down - will seek legal action if necessary.Update you have finally responded and offered me £225.04 back you still owe me the remaining amount as the van was not returned late either!! I’ve given up talking to Samuel in customer services as he is not responding to the emails.Still waiting for my money which you hang on to for up to 10 days. Finally had the word sorry used in one email about time! Also writing off £54.80 I never owed you in the 1st place is a poor choice of words. I still want my £24.96 back as that is a late vehicle charge that doesn’t exist as the vehicle was returned on time after 3 days not 8 days as you have already established due to lack of documentation as you put it !
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