I was involved in car accident in May I reported the incident to my insurance company at the time as well has the pain and suffering I received they then put me in contact with Europcar Group uk ltd for replacement vehicle while my car was being repaired They was supposed to give a like for like car that was sent in a email from them, will were do I start.... I arrange for the delivery of the car at time I would be home in afternoon the car turned up in the morning good thing my child was home they left car with my child and it was NOT the same car as they described in their email what I received it was so large like a tank and dirty discussing service with no explanation or nothing they collected the car few days later when they were available didn't wait for me to return home the same treatment I received from the start from them terrible service I telephone them to make arrangements to pay the petrol I used due to financial hardship I pay their money plus the interest they put on top over 3 instalments that was owed and now 5 months later Im still receiving debt collectors letters and emails demanding payment to no avail I have tried to get in contact with Europcar Group uk ltd collections department and their debt collector company by the name of Shakepspeare Martineau no one has responded to my emails or telephone calls which is causing me considerable distess. This company and the bad service I've received and the emails and letters the harassment from them I would never recommend this company stay clear of Europcar Group uk ltd they are unprofessional they don't care about their customers.
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