I am very disappointed with Europcar and as being a regular customer. I booked a Mercedes A class Automatic for 3 weeks and was given an Audi Q5 what i thought was amazing and at no time was i told i would have to pay double for this. I signed the document thinking this was my original rental cost for the A class. Unfortunately i had to return the Q5 as had a slow puncture from the start and was given an Audi Q2 what was tiny but all they had. I returned this car after the rental and got another bill taken out from my account what doubled my cost. I questioned this to be told i had been given an upgrade and this was the cost !!! I never got offered this and would never have approved, I was simply told the Q5 was your car. i never approved this ? I told their Customer Service i had been given a Audi Q2, they told me this was an upgrade from a Mercedes A Class !! are you kidding me !! on your website an Audi A3 is cheaper than an A Class Mercedes, i felt their customer services just brushed me off !!
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