Beware - Underhand Upgrade Sales and Vehicle Damage Claims! Hired vehicle for a week from Gatwick Airport, desk agent offered a car upgrade stating £40 only, he listened to our family discussion that it was only £40 more and we agreed. In fact this was a daily cost, the agent made no attempt to correct our mistake and we didn’t fully check the upgrade agreement to spot his underhand technique. Following the hire we were also invoiced for new damage to the car, luckily we had photographic evidence that proved the damage was existing damage and the invoice was cancelled. An extremely disappointing and stressful service in which we felt Europcar were only interested in getting as much money out of us as possible. Never again! We complained to Europcar and their answer was the agents word against ours, whatever happened to the customer is always right.
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