I booked and paid, in full, for a small rental car through easyJet, including insurance. It came to £138When I got Birmingham to collect it, I was asked if I wanted to upgrade to a bigger vehicle. Initially I said no, I don't want to spend anymore more money. She then cheerfully replied "oh don't worry, the upgrade is free". I just needed to pay a refundable £295 insurance deposit which would be returned when I bought the car back. When I got to my destination I realised what I had signed was a entirely separate rental agreement and would not be getting any of my money back. I phoned customer services straight away but they just seemed irritated by me and got nowhere. Sent numerous emails to be told I should have checked what I was signing. I was exhausted with travelling with small children and feel they deliberately deceived and lied to me to double charge me for the rental. Seems like a common tactic that they deploy. All in all cost £433 to hire a mediocre saloon for 3 days.
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