Horrendous experience with renting a car and then the subsequent customer service that I received. Was forced into an upgrade that I didn’t want- they played the language barrier card so paid the €23 extra. We then paid an extortionate amount of money for a car seat that was both unsafe and filthy. Then When contacting customer services with both photographs and proof of both of these problems, they dismissed my concerns. To rub salt in the wounds, the car itself had warning lights on and a safety recall light on too. Again, something that the customer services department ignored in my email. I rented this car for myself, my husband and a baby whilst on holiday. This car and the car seat were potentially unsafe. This resulted in barely using the car when on holiday, therefore not using it to its full potential and wasting money. Customer service completely dismissed both the photos and my concerns.
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