I ordered a van to move house and they assured me on the contact centre they had a van for 8am. Shortly after the local branch called me saying they don't in fact have it but will try and get one at some point. This was the day before my house move. I managed to locate nother van with another company so booked that instead.Europcar then found a van on the day of the booking in the afternoon, I had to be out of the house by 2pm. I was busy moving so didn't have chance to call them back when they left a voicemail. They have now charged me for the full price of the van with no further contact. Absolutely disgusting practice, awful company.
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