Hired a small, cheap car (eg Fiat 500) via Easyjet from Europcar, Glasgow Airport from 21 to 25 November 2024. On arrival at Europcar woman in reception who dealt with me stated that the car had been upgraded at no extra cost, implying that upgrade had already been done. She asked me to sign rental forms, I believed what she told me and did not read through all the details as I had been travelling since 02:00 that morning. I received an invoice on 26 November stating that an extra £142.80 will be taken from my card for the upgrade. I was shocked and disgusted by this, as the employee had stated the upgrade was free and made no mention of extra charges. The staff dealing with the actual vehicle at collection and return were excellent, but the woman in reception lied to me. I will never use Europcar again!Update: 3/12/24. Almost impossible to contact Europcar, had to use email address webmaster at europcar.com after their online contact form failed to work over several days. Customer Services are a joke, after several days received a reply stating: ' I wanted to take a moment to express our heartfelt gratitude for taking the time to share your positive feedback regarding our services. Your satisfaction is incredibly important to us, and we are thrilled to hear that we met your expectations.' WHAT! If my review and information sent to them was positive, what does it take to be negative? They are covering up for an employee who lied to me and not engaging in any way with my complaint. Absolute rubbish, avoid at all costs!!!
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