We rented a car from Europcar at Gatwick Airport during the summer. Unfortunately, the vehicle we had booked and paid for was unavailable, and we were provided with a substitute. This was the first indication that things were not going smoothly.Despite having paid in advance for insurance, we were informed there was an additional hidden fee for coverage, which was an unexpected and unwelcome cost. We had budgeted for the trip assuming everything was prepaid, so this extra charge forced us to adjust our finances.While returning the car, an object was thrown from the vehicle in front of us on the motorway, striking the windscreen and causing a chip. At the rental depot, we informed the agent of the incident, providing details of the time and location, and offered to file a police report to address the situation. The agent dismissed our offer, advising that there was no need for a report, as nothing would be done about the chip. Trusting their advice, we proceeded to catch our flight home.Months later, we were surprised to receive a charge for the windscreen damage, as there was no third party to claim from. Had we followed through with the police report, as we initially offered, this situation might have been avoided.In summary, we strongly recommend caution when renting from Europcar UK. From hidden fees to aggressive upselling tactics, it seems they are more focused on extracting additional charges after the rental is complete. Our experience left us disappointed and frustrated.
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