Had a confirmed booking for a rental car in Sheffield, UK, and car was not there. Offered an upgrade for more money, unwilling to let me have it for same price as my booking. Was told my car would arrive later same day, but by the time the office closed, (6 hours after reservation time), it was still not confirmed when or if the car would be arriving. Three calls to central office resulted in unhelpful, unsupportive service where as a customer, I was shown no respect, apology for company error or attempt to remedy the mistake. One representative engaged in an argument with me.
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