It’s a shame because the pick up and four days of hire were great. Customer facing staff at branch were also friendly both at pick up and drop off. It is what has happened after drop off which I can only suggest borders on criminal. So far a payment authorisation each week of £139 has been taken against my debit card after returning the van two weeks ago. I can only suggest that they continue to use the initial card authorisation I gave them when approving the deposit to be held. Their representatives can’t see why they would be taking this amount each week as there is nothing on the rental agreement suggesting they should but it doesn’t stop it from coming out of my account and depleting my available funds somewhat illegally. I have had to open a case and been asked to send them statements so that they can investigate. In addition to this they also tried to charge for fuel when I had filled it up just before dropping off which the chap at the drop off desk reminded me to do. No exaggeration the petrol station is next door as they share the car park. They have since said a refund is coming back to me for this due to “lack of documentation” but it’s pretty shameful that someone thought to try it on to start. Fingers crossed they sort the weekly illegal card authorisations without me needing to cancel my cards with the bank.
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