We rented a car from Europcar in Belgium after renting in multiple other countries, including the Netherlands just a month before.We used a credit card in my wife’s name on all these other occasions, no issue. Belgium wouldn’t accept it. Fine, it’s the T&C and you want to be strict on it here for some reason. No where else has ever had an issue with it, no where.What is abysmal, is the service received from the 2 people on the desk that day. There was no empathy, no understanding and no desire at all to help. They were rude and dismissive.One even asked for my phone to look at the reservation, there was me thinking of they will try and help. No she wanted it to highlight again how I was in the wrong.The service was shocking, I have never been treated like this before. No desire to help. These people should not be in people facing jobs.we’ll be avoiding any Europcar hires in the future for our trips
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