Absolutely disgusting treatment by this so called company. An arranged hire car through motability was delivered to me at the dealership which quarter the fuel tank had been used when I received it. No paperwork or anything was signed. She handed keys, I took photos of the car as proof there was scrape marks on the vehicle already. The woman who delivered it seemed a little edgy. I used the hire car a handful of times and then filled it back up to where it was when I handed the keys. I dropped it at the dealership and the recptionist told me she would arrange the collection for me and she took the keys off me. A WEEK later I had notification It had been collected by Europcar. They then billed me for £30 fuel used!! I disputed this but then became too tired to continue and paid it, stupidly. Now 2 MONTHS later they have filed a claim against me for damage to the vehicle!! I am being chased for £100 excess for damage I DID NOT do. The damage in question was already on the vehicle when I was handed the keys. I took photos of the car when I dropped it off and uploaded them onto the Europcar link they had sent me. So they DO have the photos before and after showing the exact same damage already there and no further damages. UNLESS, the dealership had caused damage between the week of me dropping it off and Europcar collecting it. Either way, I did NOT cause any damage what so ever, or the delivery woman damaged it on the way to dropping it off as apparently no damage was recorded before I had it. convenient!!! I refuse to pay for someone elses damage. NOT a chance. I will take this all way the way and as far as it goes. They uploaded their own images and I uploded my images to them. So they have the images I sent them regardless. They are liars, unprofessional money grabbers preying on motability customers. DO NOT ACCEPT EUROPCAR HIRE.
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