I have had a very bad experience with Europcar.I booked a Car via third party Called Economy bookings.I received car rental voucher which clearly stated that the basic insurance was included.When i attended the Manchester Airport Europcar branch I was told by them that there is no basic insurance included and i would have to buy one.On speaking to Economy bookings they wanted to speak to Europcar Representative , who was very dismissive when he spoke to Economy bookings representative, not only clearly declined their input but he was affirmative that their is no insurance on the price i have already paid.I had to pay extra to buy the insurance.On my rental it stated as Selection protect as an extra when I eventually bought it than.On returning the car, they found some sprinkles from a clothing,on the interior Suede of the car seats and they sent me a separate invoice to clean that, which I found really uncalled for.So now i did pay extra for selection protect which was sold to me as basic insurance and also i have been sent another invoice for the carwash.Price of £172.84 for a clean which was outrageous.I have been back and forth both with Europcar and Economy bookings and had no joy in achieving anything.Following your generic response to my review:I have already a number of times flagged with customer service , the reason i came up on Trustpilot was dissatisfaction and disappointment to the overall service I received from Poor coordination on the desk to invoice generated for me.
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