We rented a car for a week at Edinburgh Airport and got a MG ZS. The penultimate day of our rental, on our way to our accomodation, we had to stop due to a road closure. After the closure was lifted, we were not able to ignite the car again. This was some time around 8 pm. After calling the Europcar service, it took 2 hours for the technician to arrive. Apparently the immobilizer was active, some kind of software malfunction, happening for reasons not even he could explain. We were ready to go again some minutes before midnight, lost therefore our hotel reservation, where check in was till 10pm only. Our flight back home was the next morning and since we were scared this might happen again, we decided to return directly to Edinburgh Airport spending the rest of the night (arrival time was after 1am) at the parking lot. Needless to emphasize the inconvenience caused.Due to this, it seemed adequate to ask for a refund for the caused trouble, since if any fault is caused by the costumer Europcar would not hesitate to bill the extra expenditures. But all we got offered was a lousy 10% discount on our next booking. An offer like this + the fact, that europcar is expanding its fleet with low quality chinese cars will make us seriously rethink renting anytime again from Europcar.I for myself cannot recommend renting with them.
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