The original problem with Europcar happened May 18 but was in conjunction with Mercedes and carried on for 5 months. Europcar had a simple task - to deliver a hire car to a Mercedes dealership in Pembroke where we waiting as our car needed attention. All agreed at noon and advised ETA of 14-20 pm. No car had arrived at 15-30 so obviously called to enquire. Told that they would contact the driver to confirm ETA. The news was somewhat baffling - no car had been dispatched and this was down to Mercedes not approving the order. Their suggestion was that a taxi would take us to Swansea - a trip of say 2 hours - and we could then drive back to our hotel - another 90 mins. We obviously declined the offer and our hire car eventually arrived at our hotel Sunday mid morning. Over the next 5 months dealing with Mercedes Benz Customer Service, it became very clear that the excuse about the non arrival of the car being down to MB was a complete lie. So Europcar came up with another excuse. That also was a complete lie. But good luck to Europcar they just kept going and came up with another excuse this time blaming us that our credit card details had not arrived in time. Hey,ho in seconds we managed to send visual evidence that this third attempt was also a lie. In the end, MB after 5 months of deliberation finally, finally realised that they were being lied to and the case wassorted in our favour. In a way, I was a little disappointed when it ended because it was just fascinating to try and guess what Europcar would create as their next excuse. Bad ethics, no apologies - Europcar is a Company to avoid at all costs. There are lots of hire companies out there and my advise is to choose any other than Europcar. Very easy to see why their customer ratings are so low. Almost impossible to try and fathom why Mercedes has chosen them as a partner. Apologies for long note - cathartic...Got the standard response from Europcar giving me an email address to respond. Tried that and the address is blocked. You just could not make this stuff up. Total shambles...
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