My less that 2yr old Nissan car was taken by RAC Saturday 26th due to a motor and electrical breakdown, I fully understand the office was closed the weekend so I patiently waited for a call. Monday morning 28th at 8.45am I received a call from Europcar to say someone will be in touch within 24hr hours regarding getting me back ok the road, Tuesday 29th lunchtime arrived no call, I spent ages on hold for upto 20minutes before being disconnected and had to call back, I was finally told at 2pm a car would be delivered 6pm that day, 5.30pm (30minutes before my allocation delivery time) I missed a call as was at work, a voicemail was left to say this has been pushed back to Wednesday 30th and someone would call me, I have spent all morning trying to contact the team whilst trying to enjoy a planned day out with my children to be told again someone will call me back but after again waiting, I called them myself at 6.40pm, after being passed from person to person to be told surprise surprise this has again been pushed back to Thursday 31st and I will receive yet another call even though I am the one who has been chasing them. I am now approaching day 4 without a car. I am unsure why when my loan car is being dealt with and coming from Liverpool branch they have no car available yet if I go on their website there is around 6/8 that would be suitable for collection. I have 3 children one of which registered disabled and told I will not be left without a vehicle well unfortunately this was false information and I have been left with no car!
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