Car booked through Audi UK as a courtesy. It was dropped at off my house with 520 miles in the tank and I was handed paperwork with the outlined recorded damage to the car. Not sure how but they missed off 2 scratches the full length of the passenger side doors which looked to be made by a key, the rear bumper had multiple scratches and chips and 2 of the alloys were heavily scuffed. I rang to report and emailed the photos but I’m in no doubt they would have tried to charge me for this if I’d not done so.I filled the car up on the day of return and dropped it off at Crewe Audi who made the booking, I took a date/time stamped picture of a full tank with 520 miles. I’ve now received an invoice for £15+ for 7 litres of fuel and when I’ve queried it they told me I’ve been charged for the fuel to get the car back to their Stoke on Trent branch!! Not sure why I’m responsible for this given it was returned with the same fuel level and they’ve also added their inflated petrol fee.Avoid this company and use Enterprise. If a dealership books a car through Europcar be sure to make the dealership take ownership or refuse it.
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