Hired car at Stansted. On arrival, was upselled a higher premium at no extra cost. Constant chatter by salesman with documents written under the counter assuring us that this is ALL free. No opportunity to peruse documents which were placed on counter with his hand on it, asking us to sign here and here. Quickly hustled out to car "to get us on our way" where we were told our car had been upgraded at no extra cost. Was told all money to be returned on return of car if undamaged. Upselling at its worse. Rapid conversation on tired people who have flown extensive hours, making connections with customers stating love to go to Australia I have family there, this is all free making him look such a great bloke, I'm going to upgrade your car, taking our original contract stating we/he don't need it. 2 attempts to take money from our account with no contact on why. DO NOT touch this company.
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