Massive charges for the slightest damage, extortionate. Really poor communication when trying to resolve it and lots of hidden extra charges. The worst of big corporate company behaviour taking advantage of the average customer. Avoid at all costs. To be precise a 3cm superficial, barely visible scratch which they alleged I had caused was charged at approximately 1300 Euros, showed a UK specialist who's stated it should cost maximum £500 . I very much doubt it will be repaired they just take the money. It really feels like I've been scammed. After over a month of emails in which all of their responses were callous and didn't answer my very polite questions, after already extorting 1500 euros, they are still taking more money from my credit card and I'm having to go to the ombudsman just to stop them after trying with the company for over a month. The ombudsman, the ECRCS, found they had mistakenly charged me VAT on the damage - Europcar then took another £1100 from my credit card without refunding me the first charge of £1382. Honestly I didn't find the ombudsman helpful, it felt like they were sponsored by the care hire company. Just don't use Europcar whatever you do they essentially are using any excuse to extort money and you are powerless to stop them. Unbelievable
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