We rented a car from Keddy Rent a Car which turned out to be Europcar through Car Jet. The original cost of the vehicle was £375 all in which I paid in full. On arrival at the Europcar office at Gatwick I was informed that I would have to pay a £552.16 refundable deposit before I could take the car. My partner handed over his credit card which the lady said it would be blocked on, we told her immediately it had been taken off the credit card but she said it never mind it will be refunded on return of the vehicle. 8 weeks later and still no refund. Going through our paperwork recently we only now have noticed that she didn't take a deposit but rather sold us the most expensive insurance without telling us. It's charged as Premium Protection. Possibly our fault for not noticing it at the time but after travelling for for 19 hours from Cape Town via Dubai to the UK, you are eager to get on the road, so that's the reason we didn't notice that we had been blatantly lied to. We would still like this matter to be resolved and the lady in question to be charged instead as this is fraud.
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