I originally booked the car through booking.com with their total protection packageOn arrival at the office at BHX I was told the total protection package, wasn't with them and I would only have limited cover, they then told me I should ask for a refund from booking.com, and buy their insurance instead. As I was only on a short stay in the UK, due to fly back to work, I took the agents advice, I had just come off my flight into the UK having been travelling for 12 hours and I didn't want any complicationsMy original car hire cost through booking.com came to £470.41 with the premium insurance (Europcar then charged me a further £508 just for their insurance, which I hadn't realised until I got their invoice)They then took a payment of £800 as a what was described as a security deposit, of which they have taken £708.41 I have contacted their customer service who have told me the £708.41 is the insurance package I signed forNeedless to say I'm not impressed in the slightestStill waiting for any kind of security deposit to be refunded
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