When they delivered the car I was happy. The entire time having the hire car went well. The problem is getting this collected. I was told they would be at my home 6pm and would call 15 mins before hand. No call happened no show either.I called and called. Then I got a text the following day telling me they would be here in 15 mins. 90mins later then it changed. They can't come and pick it up. But an email came to me telling me after it's gone off hire I'm totally responsible for it and I'd be charged. I had already told them on the day it came off hire that I had a death in the family and they didn't seem to care. Now it's the weekend it's still here. No idea when they are even coming to collect. Dealing with the solicitors after my crash was hell as they arranged this and now I have problems getting the car back. Shame it's a really nice car they provided me after the crash but as for the service getting it back to them is rather dire. If there is a next time I know I won't be back.
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