I hired a van from the Maidstone site for one day. The staff on site were very helpful.Unfortunately, the company has subsequently charged me £80 administrative costs for the Dart charge, despite no penalty being levied, and the charge being paid in full (I have documentation from dart.gov to show this).I tried on numerous occasions to pay the Dart Charge immediately after the crossing, but the van WAS NOT REGISTERED AS HAVING CROSSED. Explanations of this to Europcar have been met with the email equivalent of shrugged shoulders.I have used Europcar countless times in the past but will never be doing so again.Stick with Hertz!!!
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