HeathrowOur first hire was fine everyone very nice. Brand new suv had no damage returned without incident. Our second hire a week later was not so good. We were given a well battered yellow BMW with all damaged listed on the agreement, I double checked with the desk before we left. On return, as is the way we were in a dash to get to the airport. The guy looked at the wheel hub and said that's new damage. I said no look it's listed on the rental agreement right there its old damage, and gave him the agreement. Also told him I'd checked it with the guys it was listed before i took it out. HE DID NOT LOOK AT THE AGREEMENT AND KEPT OUR PAPER RENTAL AGREEMENT (my second mistake). My first being that i didn't think it necessary to take pictures of the damage as it was already listed and checked. He then took photos and put them on the release which he insisted I sign. I asked if he would verify with the pictures from previous hirers so he could see it was not my doing, he mumbled something which I assumed stupidly was a yes. Now two months later I've just received notification I will be required to pay for the damage. I regard this behaviour as down right dishonest and disreputable and will never hire from them again. Good lesson in how to ruin someone's holiday memories. Thanks but never ever again.
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