I had my booking for hiring a van cancelled by Europcar the day after I made an on line booking. I phoned to ask why and they replied that they had run out of vans. I asked why they took the booking in the 1st place as on-line prices generally go up towards the weekend and their action has prevented me from booking with another company at a reasonable price.The reply was ‘ company policy’ and I was encouraged to offer feedback which is what I am doing. No real apology and I would have thought it fundamental for a booking service to have the vans available at time of booking. I shall not be ‘pestering’ them for custom again!
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