europcar.co.uk

BEWARE!!!!! SCAMMER services

********* ORIGINAL POST ***********9/25/2014BEWARE!!!! BEWARE!!!! You have been warned. Horrible experience with EuropCar UK. I rented a car through Booking.com. When we arrived, they told us they didn’t have the car that we requested/paid for prior and they were going to upgrade us. They upgraded all right. On top of the $700 we already paid through booking.com they charged another $1200. They told me the initial $700 was included in the $1200 so I only had a $500 upcharge. I asked why there was any upcharge since they did not have the car I booked. I was told because I reserved the car through booking .com and not through them it would not be a free upgrade that I could go back to booking.com and request a different car or upgrade to this one at a cost. I am standing at the airport with 4 other people and didn’t have many options at the moment so we elected to pay the difference for the upgrade. Little did I know they charge me $1200 on top of the initial $700 I had already paid. I was not aware of this until AFTER my trip. Now that the car was dropped off they charged me another $400 to replace a tire because there was a minor cut in the side of the tire. This is the same tire that had previous damage noted on the rental contract. Where the cut was and the size of it you could not see it depending how the car is parked. When I returned it the cut was in the 1:00 o’clock position on the tire and easily visible. If the car is parked with the tire between 4:00 – 8:00 o’clock position you can not see the defect. At any rate I was charged $400 to replace the tire that only had about 60% remaining tread left on the tire. All in all it was a horrible experience with them and I will never use them again.******** UPDATED **********9/29/2024Reached out to their generic response. Let's see what they do about the issue.******** UPDATED **********9/30/2024Response from Customer ServiceThank you for contacting Europcar Customer Services.I can confirm the rental station will offer additional optional products to our customers upon their arrival at the desk, to ensure they are aware of all the products and services available. It is then the customer’s decision to accept or decline the products offered to them.Whilst I appreciate you have stated that the upgrade charge was not agreed to, I would be unable to comment further as I was not part of the verbal discussion. When the two parties involved are providing conflicting information, I can only base my decision by the documented evidence available.As the rental agreement and Additional Optional Products form have been signed, in acceptance of the product, the request for the charge to be refunded has been respectfully declined.Regards,Omar Amoifek

Date of experience: Jul 16, 2024