Terrible.You get handed keys at the desk and are sent off to find the car without a member of staff. After a flight, kids in tow etc etc, we took a video of the car upon collection just to show the current condition. Upon returning the car we also took a video and then dropped the keys in the box (again no staff to take the car back or inspect it). A week later im then charged for fuel, baring in mind the car had more miles of fuel than when i collected it. Then weeks later im sent an invoice for damages which you can clearly see were there on the video when we collected the car. This video proof is not good enough, they want JPEG photos and are still proceeding to charge my card £280- even though I have proven we did not cause the damage. This is morally wrong, it is ridiculous to expect someone to find the car, inspect every inch of it, then go an que back up at the desk to try and get an employee to help with kids hanging off you!Will never use Europcar again*****Update*****have emailed the customer service as advised in the response to my review. No luck......
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.