My husband, who is renting a van for work, got a flat tyre on the motorway and called Europcar for help because they don't provide a spare tyre. He called around 5:20pm and got an already ridiculous estimated time of arrival for breakdown service for 8:30pm. He then got an updated time of arrival of 9:00pm! They then still didn't arrive until after 9pm when my Husband had been waiting on the hard shoulder for 4 hours!! Disgraceful service, dangerous and lazy. And to top it all off my Husband has said the employee that came to recover him was very rude! Shocking customer service and will never use the service again. - Also forgot to mention this is the second time this has happened and the first time he waited nearly as long for help. Unreliable vehicle and poor customer service.Update - contacted the following morning (today) enquiring about repair after they gave him no information whatsoever. Quoting repair time between "18:39 and 20:30"!! This means he has no transport to work today and is also still expected to pay for the days van hire even though the van in unusable. Disgraceful.
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