I used priceline to secure a car rental through europcar. Due to airline delays we were unable to pick up the car until the next dayWhen we went up to the europcar rental desk at Manchester airport and explained the situation, they said the rental had been canceled. I had prepaid the rental through priceline, it was non-refundable. I had several appointments to keep and needed a car. I was unable to contact priceline about the situation. I ended up renting from europcar, because the other rental places didn't have a vehicle available. I think that europcar car were completely outline and they should have honored the reservation Good customer service always brings customer backI will not use europcar again. I recommend all other travelers to be aware of their sly, possibly underhanded business practices I will be contacting priceline upon return to the US. Europcar uk, responded to the above review of their service by giving me am email address. If they were really interested in helping. They would have looked up my name in their records. The email address is generic and does not give me a person to contact. Probably generated using AI
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