I purchase car hire through Eurocars because they were a large well know company. Eurocars sold us out to Routes cars Vancouver because apparently Eurocars don't trade in Canada. We weren't told this when we booked. They also advice you to visit the Eurocars desk in Vancouver airport (its doesn't exist) we had to wait 30 minutes for a shuttle to collect us and drive 20 minutes to the routes rental collection and another 20 minutes sorting out the car as they tried to tell me I had to pay extra for another driven even though I had included this at booking. They also took $500 deposit, again not mentioned when booking! We had been travelling for almost 24hours with 2 kids so NOT ideal!!We had problems with our car after finding out a temp repair had been done on a tyre previously and it should have never been given to us as it was unsafe. Routes hung up on me several times. refused to take responsibility for the repair cost so we could get back to Vancouver. Routes stated it was a Brand new car and it was our fault (the car had done 12000km! and I had a statement along with phots from the garage) I reach out to Eurocars for help and was told to contact the routes branch. So we had to foot the bill!!
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