Awful experience!!!!Booked my car hire well ahead of my holiday. My flight was delayed last night so I called europcar to explain I was unable to collect the car whilst at the airport waiting for my flight that was delayed by 3 hours as the Glasgow office would be closed on my arrival and I would have to collect Saturday morning. Agent said they would send an email to confirm my call. Glasgow Europcar had my flight number and phone number. I stayed in a hotel that was a 3 minute walk to Europcar and when I arrived at 9.30am I was told they had given it away the their 1st customer of the day as they put me down as a no show. Agent was rude not apologetic and told me I would need to pay £400 extra for a premium car!! When I explained that I called their call center he told me to call them again as there was nothing they could do as they had already cancelled my booking without Informing me. I called the call center for them to say as I could not collect at 10pm the car was released and a refund given, I was not told this when I called from the airport waiting for my delayed 3 hour flight. Left me at Glasgow airport with no form of transportation for me to get to Inverness. Worst customer service I have experienced in a long time!! If you can't get to your booked car due to no fault of your own and you have taken to steps protect your booking by calling the call center be prepared for your car to be cancelled and not to be informed until you go and collect. I will be putting in a formal complaint as I have not received my refund yet and I have had to find and extra £600 for a car from another company No holiday treats for me or my family!!
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