Booked a car to collect from Dublin airport for a business trip. I collected the car from a dark car park (no lighting). The car looked ok on inspection. However, when I returned the car (flood lit with inspection lamps), the man who came to inspect the car asked about 'the accident'. There had been no accident or incident and I could not explain where it had come from. The was very minor, low down on the front bumper and even if I had seen it on inspection it would have been to minor for me to comment.The man was very rude and had no interest in resolving the situation.It is such a shame as I had not used a hire car from an airport before and the car had been really goo. Had I not had such a poor experience returning the car I would have definitely considered this for my next trip. The cost of the repair was apparently >€500. I suspect there was no work carried out and they will pull this stunt with the next customer.I was not the only person having trouble returning my car at the same time.Europcar will be going on our 'bad supplier list' Use Enterprise - their service is excellent!
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