I booked an advertised Volvo XC40 SUV from Marseille airport and on arrival was offered a Renault Mégane in very poor condition, nearly every panel damaged. I refused it as I needed an SUV for all my family's luggage, baby equipment etc, but was told there were none available. This was not true as there was a Toyota RAV 4 SUV parked right outside. They reluctantly gave it to me and after about 100 kms it broke down. I had to return 100 kms to Marseille to pick up a replacement even though there were other nearer branches. They again tried to offer me a Renault Mégane! After a long argument I was finally given an MG SUV. The counter staff were unbelievably rude and the final cost to me was nearly 40% more than expected. I have been hiring cars at Marseille airport for over 35 years and never had a problem, but I have previously used reputable companies like Avis. Never again, don't touch EuropCar.
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