I picked up the car about an hour ago from Bristol Airport. On the way back hom. I noticed the smell of old smoking - obviously someone had been smoking in a previous hire and it was embedded in the car. Didn’t notice it immediately as the car had just been valeted.I really hate the smell of smoke. And I rarely get a car with this problem. Unfortunately, I was a long way from the branch when I noticed it and tried to ring the branch - but the number was rejected and then I couldn’t get through to the branch on the 0371 number. When I finally spoke to someone, she said she would add to the notes so that they knew when I returned the car. This was unacceptable to me as I don’t want to be in this car for the remainder of my hire. She told me I could drive the car back to the branch, but they couldn’t guarantee they would have another car in the same category. Not only did I not want to drive back at my own time and expense, I also didn’t want to go back to the branch who had spent a good 20-30 minutes attempting to upsell me a variety of cars, and then potentially be left having to keep this car. The call handler then began to raise her voice to me and I had to calmly ask her not to.She then suggested I could swap it at my nearest branch which is Newport, processing to put me on hold for 12 minutes with no more response. So I guess I am stuck with the car, with no resolution or compensation. Therefore, I am giving the lowest possible score.
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