I prepaid for car hire at Fuerteventura airport with Europcar through Holiday Extras. My flight was late arriving at Fuerteventura. I presented myself at the Europcar desk to be told my car had been given to another customer due to my late arrival. I was offered another car and charged the difference in cost. I argued the point that my hire had already been paid for, and therefor should have been held whatever. My thoughts fell on deaf ears. Due to me having a fair drive to the south of the Island i had no choice but to accept Europcar's offer. I have traveled alone many times before and never had any issues such as this. I have tried to contact Holiday Extras and Europcar with no forthcoming communication. Not good customer service.
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